Privacy Policy

Our contact details

Name: Data Security Officer

Address: Unit 4 & 5 Whitehill Buildings, Stratford upon Avon, CV37 8BW

Phone Number: 01789 777796

E-mail: enquiries@ex-dynamics.com

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and contact details including email and phone numbers
  • Anonymous analytics data collected from our website

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for the following reasons:

  • Email correspondence for our core business requirements

We use the information that you have given us in order to facilitate communication with you or to review passed communication to retrieve technical information.

We may share this information with:

  • between companies in the same group
  • external third parties such as suppliers for legitimate business purposes
  • law enforcement agencies if required to by law

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • (f) We have a legitimate interest.

How we store your personal information

Your information is securely stored within our IT network.

We keep email correspondence and business detail until they’re no longer of use. We will then dispose your information by deleting the records.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the above address if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the above address.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data by calling 0303 123 1113.